All computer repair stores are not equal. There are many important factors to consider before taking you computer to be diagnosed at the closest big box retailer or local computer shop. Here are some important items to consider:
Professional & Knowledgeable Technicians – Take your computer to a shop that employs certified, trained computer technicians. Many big box and chain stores hire employees with little computer knowledge. These employees rely on diagnostic tools put in place by the company, but don’t truly understand how computers work and what it will take to fix a computer efficiently and make it the most cost effective for the customer. Many small computer shops, such as TLC Computer Solutions, employ only trained professional technicians who can both diagnose your computer problems and fix them.
Correct Tools – Not all computer stores carry the right tools for your computer problems. Computer issues can be complex and stores that carry the tools to fix all types of computer problems from being able to replace a screen to welding internal components are going to give you a much better deal and don’t run the risk of selling you costly upgrades or a new computer when your current computer may be fixed more reasonably with the correct tools. At TLC Computer Solutions, the technicians have the tools to fix almost every computer problem and if they don’t have the capability, they will be honest upfront and give you the best options for your computer needs.
Reliability – Check out reviews and make sure the shop you choose has a reputation for being reliable. It is important that they explain their diagnosis procedure when you drop off your computer and let you know when you will be contacted with the results. A reliable company will have repeat visitors and lots of referrals. TLC Computer Solutions has many online reviews that show a high level of customer satisfaction and have a very strong referral component.
Proper Diagnostic Tools – A computer problem may be diagnosed with many different diagnostic programs. Make sure the company you choose has the proper diagnostic tools to diagnosis your specific issues. This will avoid you paying for unneeded diagnostic tests that many big companies run all computers through (and charge you for them). At TLC Computer Solutions, the technicians have some of the best diagnostic tools in the business and all of the technicians know how to use them properly and give the customers the most accurate description of their computer problems as well as the most cost effective way to take care of them.
TLC Computer Solutions, a local computer repair and computer sales company located in the Las Vegas/Summerlin area that takes pride in listening to customer needs and diagnosing computer issues in an efficient, reliable manner without hidden costs or unnecessary repairs. If you have any computer issues, please call for a free diagnosis today at 702-275-8455 and see what a difference a small, reputable company can make with your computer needs.
Written By: Amy Murphy, TLC Computer Solutions, Las Vegas, NV
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